1. Home
  2. FAQ
❓ Frequently Asked Questions

Pixel7 FAQ — All your questions answered right here

From registration to payments, bonuses to security — find straightforward answers to all your pixel7 questions right here.

0
Total Questions
0
Categories
0
Answer in language
0
Average Resolution Time
No results found

Try a different keyword or Help Center Contact us.

Account & Registration

Signing up at pixel7 is quick and easy. Registration page Enter your name, date of birth, mobile number, and password. Verify with the OTP sent to your phone — and you're done. Account creation takes just 2–3 minutes and is completely free with no hidden fees.

You must be at least 18 years old to register on pixel7. Your date of birth is required during registration and is verified accordingly. Anyone under 18 is not permitted to open an account — this is part of our Responsible Gaming policy.

No. pixel7 permits only one account per person. Attempting to create multiple accounts may result in all accounts being permanently closed and balances forfeited. Different family members may each open their own account using their individual details.

login page Click the "Forgot Password?" link. Enter your registered mobile number and you'll receive a 6-digit OTP. Verify with the OTP and set a new password. The entire process takes under 2 minutes.

You can update your email, mobile number, and contact details from Profile Settings after logging in — following OTP verification. To change your name or date of birth, please contact support@pixel7.bet with your National ID (NID).

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 15 minutes. Try again once the time has passed. For a long-term lock, email support@pixel7.bet — we'll resolve it promptly.

KYC is generally not required for smaller transactions. However, for large withdrawals (৳50,000+) or a first-time large deposit, you may need to provide your NID and a selfie. Completing KYC increases your account limits and enables faster payments.

Yes. Email support@pixel7.bet with the subject "Account Closure Request". Once any existing balance has been settled, your account will be permanently closed. Alternatively, you may use the self-exclusion option — for details, Responsible Gaming page.

Payments & Transactions

Log in and go to the "Payment" section. Choose your preferred method — bKash, Nagad, Rocket, bank transfer, or crypto — enter the amount and follow the instructions. bKash and Nagad deposits typically reflect within 2–5 minutes. Learn more on the Payment page।

The minimum deposit at pixel7 is just ৳100. You can get started with as little as BDT 100 using any payment method — one of the lowest minimum deposit limits in Bangladesh, so even a small budget is enough to play.

Withdrawals to bKash and Nagad are typically completed within 5–15 minutes. Bank transfers may take 1–2 business days. Crypto withdrawals depend on blockchain confirmation times. KYC-verified accounts enjoy faster withdrawals.

The minimum withdrawal via mobile banking (bKash/Nagad/Rocket) is ৳300. For bank transfers, the minimum is ৳1,000. Crypto minimums may vary by method. For any questions, Help Center Contact us.

pixel7 charges no fees on deposits, and withdrawals are generally free as well. However, payment gateways such as bKash and Nagad may apply their own service charges in accordance with their respective platform policies.

First, wait 30 minutes. If the balance still hasn't updated, take a screenshot of the transaction and send it to support@pixel7.bet, including the transaction ID and amount. Most cases are resolved within 24 hours.

Yes, pixel7 supports cryptocurrency. You can deposit and withdraw using popular cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), and USDT. Learn more Payment page View.

If a withdrawal is cancelled, the amount is automatically returned to your balance and the reason is sent to you by email. Common reasons include incomplete KYC, incorrect payment details, or unmet bonus conditions. Resolve the issue and submit a new request.

Standard accounts have a daily withdrawal limit of ৳1,00,000. KYC-verified VIP accounts may have a higher limit. For large withdrawals, notifying support in advance will help speed up the process.

Bonuses & Promotions

Make your first deposit after registering and you'll automatically receive a 100% Welcome Bonus. Deposit a minimum of ৳100 and get up to ৳10,000 in bonus funds. The bonus is credited directly to your bonus balance — no manual claim required.

Welcome bonuses typically come with wagering requirements — you'll need to bet the bonus amount a set number of times (e.g. 10x). Full terms and conditions are listed on each offer's page. Promotions page View all bonus terms.

Absolutely! pixel7 offers new promotions every single day — reload bonuses, cashback, free bets, referral bonuses, VIP rewards. Regular members enjoy benefits all the time. Latest Promotions Check the page regularly.

Share your unique referral code with a friend. When they register using that code and make their first deposit, you both receive a bonus. The more friends you refer, the more referral bonuses you earn. Find your referral code in Profile Settings.

Bonus validity varies by offer. Welcome bonuses typically require wagering conditions to be met within 30 days of claiming. Daily or weekly bonuses may have shorter validity periods. Always read the offer details before use.

Common reasons for bonus cancellation include: expiry, violation of bonus terms, use of multiple accounts, or not placing bets on eligible games. For more details, contact support@pixel7.bet.

Cashback means getting a portion of your losses back. For example, a 10% weekly cashback means 10% of that week's losses will be credited to your bonus balance. This offer is generally available to VIP and regular members — Promotions page View details.

Betting & Gaming

You can bet on cricket, football, tennis, badminton, basketball, kabaddi, and many more sports. Live betting, pre-match betting, and special markets — all options are available. Sports Events View all on the page.

Live betting means placing bets in real time while a match is in progress. Odds change every moment — that's what makes it so thrilling. Betting page Go to the "Live" tab and make your selection. Act fast — live odds can change in an instant.

Once placed, bets generally cannot be cancelled. However, a "Cash Out" option is available in some cases, allowing you to sell your bet before the match ends. Cash Out is not available on all bets — it applies only to select markets.

The minimum bet at pixel7 is ৳10 — a very low threshold that lets you enjoy betting even on a small budget. Maximum bet limits vary depending on the market and event.

pixel7 uses decimal odds. For example, odds of 1.8 mean a winning ৳100 bet returns ৳100 × 1.8 = ৳180 (including your stake). Higher odds mean bigger potential winnings — but lower probability. Make sure you understand the odds before placing a bet.

Log in and go to the "Betting History" section in your profile to view full details of all your bets — date, amount, odds, and result. Use the filters to find bets by specific sport or date.

If a match is cancelled or abandoned, the full stake for the affected bet is refunded. It typically returns to your balance within 24–48 hours. If you experience any issues, Help Center let us know.

Yes! pixel7 supports parlay or accumulator bets. Combine selections from multiple matches into a single bet — win them all and the rewards are huge. However, if any one selection loses, the entire bet is lost, so choose wisely.

Security & Privacy

Yes. pixel7 is an internationally licensed and regulated platform. With 256-bit SSL encryption, 2FA verification, Brute Force protection, and regular security audits, your data and funds are completely secure.

No. pixel7 never sells or shares your personal information with third parties. Data is used only to the limited extent required for payment processing and legal compliance. Learn more Privacy Policy Read.

Log in and go to the "Security" section in your profile settings. Click "Enable 2FA". An OTP will be sent to your mobile number — once verified, 2FA will be active. From then on, every login from a new device will require an additional code.

Change your password immediately and enable 2FA. Then contact support@pixel7.bet with full details. Our security team will review your login history and take prompt action.

Create a password of at least 12 characters, mixing uppercase and lowercase letters, numbers, and special symbols. Avoid using your date of birth or name. Change your password every 3 months. Never reuse your pixel7 password on any other platform.

Yes, pixel7 is licensed by an international online gaming authority. The license number and full details can be found on the About Us page. Being licensed means regular audits and guaranteed protection of player funds.

Lottery & Jackpot

Log in and go to Lottery page Choose an active lottery, buy a ticket or pick your numbers. Results are announced automatically at draw time, and any winnings are added directly to your balance.

Jackpot Page and join active jackpot games. In progressive jackpots, the prize grows with every bet placed. Hit the right combination or outcome and you win the jackpot. Jackpot opportunities worth lakhs of BDT are available every day!

pixel7 holds daily, weekly, and monthly lottery draws. Daily draws are typically at 10:00 PM. Weekly draws take place every Friday at 9:00 PM. The monthly mega draw is held on the last day of each month. Lottery page View full schedule.

Ticket prices vary by lottery type. Daily lottery tickets start from ৳50. Weekly or mega lottery tickets can range from ৳100 to ৳500. Buying multiple tickets in the same draw increases your chances of winning.

Yes. All lotteries and jackpots on pixel7 use Provably Fair technology — meaning results are completely random and verifiable. Manipulation is impossible, and every draw result can be checked afterward.

Winnings are automatically credited to your balance as soon as the draw results are announced. Small prizes are paid instantly. Large prizes (৳1 lakh+) are processed within 24–48 hours after KYC verification.

pixel7's Mega Jackpot runs once a month, with prizes starting at ৳2,50,000 and growing as more tickets are sold. On special occasions (Eid, Pohela Boishakh), the Special Mega Draw prizes can multiply several times over.
Most Popular Questions
Quick Navigation
Register Free Log In Latest Promotions New Payment Methods Place Bet Lottery Jackpot Hot Sports Events Responsible Gaming Help Center
Get direct support
Live Chat

24/7 Instant Support

Email Support

Support@pixel7.bet

Help Center

Help with everything

Visit Help Center
New Member Offer
100%
Welcome Bonus — on your first deposit
Register Now
* Terms & conditions apply
📖 About the FAQ

Pixel7 FAQ — Answers to Your Most Important Questions

Whether you're new to pixel7 or a returning user, questions are bound to come up — How do I register? How do I claim my first deposit bonus? How long do withdrawals take? What if I forget my password? We've answered all these FAQs in clear, simple English.

Our FAQ page is built around real questions from bettors in Bangladesh — answered in plain, straightforward language. If you can't find what you're looking for, our support team is always ready to help.

The pixel7 FAQ section covers 45+ questions across six categories — Account & Registration, Payment, Bonuses, Betting, Security, and Lottery & Jackpot. Just type any topic into the search box to instantly find the relevant FAQ.

Remember — if you ever run into an issue on pixel7, contact us directly via Help Center Contact us. Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

⭐ Why pixel7?

Why pixel7 is Bangladesh's top choice

Fully in Bengali

Site, support, FAQ — everything in Bengali. No language barriers — play in your mother tongue.

Help Center
Instant Payments

Withdraw to bKash and Nagad in as little as 5 minutes — the fastest payment system in Bangladesh.

Payment Details
Daily Bonuses

From welcome bonuses to reloads, cashback, and free bets — new opportunities every day.

View Promotions
Safe & Licensed

International license, SSL protection & regular audits — your data and funds are fully secure.

About Us
All Betting Types

Cricket, football, Live Casino, lottery, jackpot — all in one account.

Start Betting
24/7 Bangla Support

Get immediate help via chat or email for any issue. No need to worry if you can't find your answer in the FAQ.

Get Help

Still have questions? We're here to help!

If you can't find your answer in the FAQ, reach out to us directly — get instant support in Bangla.

Join for Free Help Center
24/7 Support
Help in Bengali
Instant Response
বাংলা